Frequently asked questions

Falcab is a pre-booked private-hire service. You book in advance online, by app or by phone, and your driver is confirmed before the journey begins. Same-day bookings are available subject to availability.

You can book as far ahead as our operator allows (typically up to 12 months), and in many areas same-day bookings are available subject to driver availability and minimum notice.

Yes — Falcab uses upfront pricing. The fare shown at checkout includes any applicable airport fees or surcharges, calculated before you confirm your booking.

When flight tracking is enabled and you provide your flight number, we monitor your flight's status so your driver adjusts to delays automatically where possible.

Yes — Falcab Business accounts support central billing, multiple travellers, cost centres, approval rules and monthly invoicing. Visit the Business page to register.

Log in to your account to cancel or amend an eligible booking, or contact our support team. Cancellation terms are set out in our Cancellation Policy.

Standard, Estate, Executive, MPV, Executive MPV and 8 Seater — each with set passenger and luggage capacity. See the Fleet page for details.

Cash may be accepted for certain bookings where enabled by our operations team. Card payment via Stripe is the default and recommended method.

Yes — select the child seat option at the passenger step of booking and we'll do our best to accommodate the request.

Accessibility requirements can be noted at booking, and wheelchair-accessible vehicles are flagged in our fleet where available in your area.