Last updated 23 August 2026
Cancellation Policy
The cancellation window and any charges are configured by our operations team in Site Settings — the figures below reflect the current default configuration.
Free cancellation window
Cancel free of charge up to the notice period shown at booking (60 minutes by default) before your pickup time.
Late cancellations
Cancelling within the notice window, or after a driver has been assigned and is heading to pickup, may incur a charge to cover driver allocation.
No-shows
If a driver arrives and waits beyond the free waiting allowance with no contact from the passenger, the booking may be marked as a no-show and charged in full.
How to cancel
Cancel an eligible booking from your Account dashboard, or contact our support team for assistance.